Refund Policy

Last updated: [26.10.2025]

1. Introduction

Thank you for using Europemotors (“we,” “our,” or “us”).
This Refund Policy explains the conditions under which users of www.europemotors.net

(“Site”) may request refunds for paid services such as premium listings, advertising upgrades, or subscription plans.

By purchasing or using any paid service on our platform, you agree to this Refund Policy.

2. Nature of Our Services

Europemotors is an online platform that allows users to post and manage advertisements for vehicles.
We do not sell or mediate the sale of vehicles ourselves. Our paid services relate exclusively to advertising and promotional features on the Site.

Because these are digital services made available immediately after purchase, special refund rules apply as described below.

3. General Refund Conditions

All purchases are final once the digital service (such as a premium ad or listing credit) has been activated or made available.
Refunds will only be granted in cases where:
- The service was not delivered or activated due to a technical error on our side.
- A duplicate payment was made by mistake.
- A user was charged incorrectly (e.g. wrong billing amount).
Refund requests will not be accepted if:
- The user changes their mind after activation.
- The user fails to use the purchased service before expiration.
- The service was correctly provided as described at the time of purchase.

4. Cooling-Off Period (EU Consumers)

Under EU law, consumers generally have a 14-day withdrawal period for online purchases.
However, this right does not apply once a digital service has been fully delivered or made available with the consumer’s explicit consent.

By confirming your purchase on Europemotors, you acknowledge and agree that the digital service will be made available immediately and that your right of withdrawal will therefore be waived.

5. How to Request a Refund

If you believe you are entitled to a refund, please contact our support team within 14 days of your purchase at:

Email: info@europemotors.net

Include the following information:

Full name and registered email address
Transaction ID or invoice number
Description of the issue and reason for refund request

We will review your request and respond within 5–10 business days.

6. Processing of Approved Refunds

Approved refunds will be issued using the original payment method used for the purchase.
Processing times may vary depending on your payment provider, typically 5–10 business days.
In case of partial refunds, the remaining value of the service (if any) will remain available to your account.

7. Disputed Payments and Chargebacks

If a payment dispute or chargeback is filed through your bank or payment provider, Europemotors reserves the right to:

Suspend your user account until the dispute is resolved
Provide proof of delivered services to the payment provider
Deny future access to paid features in case of fraudulent claims

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in law or business practices.
The latest version will always be available on our website, with the effective date displayed at the top.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Europemotors
Email: info@europemotors.net